Update Regarding SEVENTEEN TOUR 'FOLLOW' TO MACAO Tickets
For official tickets to SEVENTEEN TOUR 'FOLLOW' TO MACAO purchased through our official ticketing channel Cityline, original purchaser may amend personal information (without changing original purchaser’s data) if entered incorrectly during the ticket purchase process. Please submit an application through the online Form during the following period: from 10:00 CST on December 15, 2023, to 23:59 CST on December 19, 2023. The online Form will be available starting 10:00 CST on December 15, 2023 on this post and on Live Nation HK’s Facebook and Instagram story. This amendment process is strictly only applicable under the following terms and conditions:
1. Correction of misspelled names and incorrect permanent identity card or travel document (such as passport) numbers (both name and ID number may not be amended together)
** Please note minor typographical errors do NOT have to be amended.
a. Incorrect spacing between first and last names
b. Incorrect written order of first and last names
c. Incorrect capitalization (upper and lowercase letters) of first and last
2. Fixing the attendee’s name(s) across multiple tickets under the original ticket buyer’s purchase
a. The original ticket buyer must input each attendee’s name along with the first 4 alphanumeric characters as stated on the attendee’s valid permanent identity card or travel document (such as passport).
b. All ticket holders from the same order must enter with the original ticket buyer and provide valid photo ID (such as passport) for verification.
c. The original ticket buyer’s registered name cannot be replaced.
Terms & Conditions
● Only tickets purchased through Cityline are eligible for this amendment process.
● Amendment requests are only applicable during the specified period [from 10:00 CST on December 15, 2023, to 23:59 CST on December 19, 2023] via the designated online form.
● All ticket holders are still subject to on-site verification and must provide valid permanent identity card or travel document (such as passport) with photo for verification.
● Each amendment is subject to verification and validation by Cityline.
● Each ticket order may only be amended ONCE; repeat applications will not be accepted.
● No change of submitted amendment information under any circumstances.
● Each amendment will be subject to a service charge of HKD 50, payable by the original ticket buyer. The payment link for the data amendment service fee will be sent to the original purchaser's registered email between January 2, 2024, and January 3, 2024. The deadline for payment of the data amendment service fee is January 5, 2024, 23:59 CST. Please note that all submitted data amendment requests must be accompanied by complete information, and payment must be completed before the deadline for processing arrangements.
● Successful requests for data amendment will automatically synchronize with the original ticket QR code. Please be careful to keep the relevant ticket securely.